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Tier-1 brand and metro location increase competition, but ServiceNow HRSD niche reduces applicant density.
Requires ServiceNow HRSD and HR domain expertise, moderately transferable across companies using ServiceNow.
Mandatory 5+ years and hands-on ServiceNow HRSD experience create strict initial screening filters.
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Own monitoring and analysis of MyHR portal performance and user experience on the ServiceNow platform to identify and implement optimization improvements.
Collaborate with HR, IT, UX/UI teams, and developers to enhance portal usability, content relevance, and service delivery quality.
Support analytics, reporting, incident resolution, and change management activities to maintain a reliable and efficient digital HR service channel globally.
Bachelor’s degree in computer science, HR Technology, Information Systems, or related field.
5+ years experience supporting HR portals or enterprise digital platforms with hands-on ServiceNow exposure.
Strong working knowledge of ServiceNow Employee Center/HR Service Delivery and proficiency with web analytics tools (e.g., Google Analytics, ServiceNow Performance Analytics).
Work Experience Required: Minimum 5 years supporting HR portals or similar digital platforms.
Experienced in ServiceNow HR Service Delivery platform with understanding of portal performance and UX optimization.
Skilled in cross-functional collaboration involving HR, IT, UX/UI, and vendor stakeholders.
Familiarity with agile development, ITIL processes, and content governance frameworks is advantageous but not mandatory.