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Tier-1 employer, metro location, mid-level generalist facilities role attracts many qualified candidates.
Facilities skills transferable, but life-sciences/GMP preference raises industry specificity.
Explicit 5–9 years requirement plus IFM and GMP experience increases filtering strictness.
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Independently manage day-to-day soft services operations including housekeeping, pantry, cafeteria, reception, mailroom, pest control, landscaping, waste management, and workplace hygiene across assigned facilities.
Ensure compliance with EH&S, GMP (where applicable), and Amgen workplace standards through regular inspections and corrective actions.
Manage vendor performance, monitor KPIs, handle employee feedback, support workplace events, and deliver continuous improvements to enhance employee experience.
Bachelor's degree in Hospitality Management, Hotel Management, Facility Management, Business Administration, or related discipline.
5–9 years of experience managing corporate soft services in multinational organizations, life sciences, pharmaceutical, technology, or commercial office environments.
Experience managing outsourced IFM partners and multiple service contracts.
Work Experience Required: 5–9 years managing corporate soft services; Notice Period: Not explicitly mentioned in the JD.
Experienced in operational leadership of outsourced integrated facility management (IFM) services with a focus on soft services within regulated or multinational environments.
Strong vendor and contract management skills with ability to ensure SLA and KPI compliance and drive service excellence.
Data-driven and continuously improves service delivery through performance monitoring, reporting, and employee engagement initiatives.