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Tier-1 brand, popular Customer Success title, and Bangalore metro increase candidate competition.
Core CSM skills transfer across SaaS, but LMS/L&D specialization raises domain specificity to medium.
Explicit 12–15 years requirement and techno-functional LMS expectations make filters stringent.
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Manage and grow customer relationships for Adobe Learning Manager, focusing on client satisfaction, adoption, and renewal.
Provide consulting in learning design and technology, delivering presentations, training, and strategic business reviews to customers.
Identify upsell and cross-sell opportunities, collaborating with sales to drive revenue growth while delivering product feedback for improvement.
12-15 years combined experience in customer relationship management, preferably in learning technologies with sales/post-sales and solution consulting exposure.
7-10 years of exceptional customer management experience.
Bachelor's or Master's degree in business management, engineering, or relevant fields.
Work location: Bangalore, hybrid; shift: EST time zone (5 p.m.–2 a.m. IST).
Experienced in managing complex client portfolios remotely with senior learning decision-makers (from Learning Managers to CLOs).
Strong technical understanding of LMS products and eLearning market, including API integrations and L&D program management.
Capable of strategic thinking with business acumen to align solutions and influence internal and external stakeholders towards growth.