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Strong Tier-1 brand, remote role, and broad cross-functional requirements increase candidate competition.
Role requires specialized conversation intelligence and contact-center risk/compliance expertise, limiting industry transferability.
Explicit 8–12 years requirement plus domain-specific conversational analytics and compliance skills makes filters stringent.
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Lead development of AI-powered conversational intelligence and quality management to improve sales and customer support outcomes.
Analyze conversation data to identify patterns, quality gaps, and customer friction points across the entire engagement lifecycle.
Partner with enablement, coaching, and risk teams to turn insights into business actions, process improvements, and compliance monitoring.
8–12 years of experience in Sales & CX Analytics, Quality Analytics, or Enablement roles.
Strong understanding of sales and customer engagement conversation lifecycles.
Experience with conversation intelligence, AI-enabled analytics, speech analytics, or QA automation platforms.
Work Experience Required: 8–12 years in relevant domain.
Experienced in leading AI-driven analytics and insights teams focused on customer engagement performance and quality improvement.
Able to translate complex conversation data into actionable business impact and behavior change initiatives.
Familiar with compliance and risk frameworks in customer engagement/contact center environments and adept at cross-functional collaboration with Legal, Risk, and Compliance teams.