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Niche SAP C4C specialization and senior experience reduce applicant density despite Pune metro.
Platform-specific SAP C4C and ECC integration skills limit transferability across industries.
Explicit 8–12 years SAP experience plus mandatory SAP C4C and integration skills enforce strict shortlisting filters.
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Provide L2/L3 AMS support and incident management for SAP C4C including troubleshooting sales, service processes, UI, workflows, and business rules within SLA using tools like ServiceNow/JIRA/Remedy.
Manage end-to-end SAP C4C functional support including business configuration, pricing, territory and activity management, SLA configurations, and integration with SAP ECC.
Oversee integration scenarios (data replication and transactional data) between SAP C4C and ECC; handle enhancements, change requests, testing, documentation, and continuous process improvements.
8-12 years of overall SAP experience with at least 3 years in SAP C4C (Sales Cloud / Service Cloud).
Strong functional expertise in SAP C4C modules covering sales and service processes including business configuration, pricing, and territory management.
Experience supporting SAP ECC AMS or integration projects, specifically with SAP CPI/PI/PO middleware, IDocs, Web Services, and OData APIs.
Proficient with ITSM tools such as ServiceNow, JIRA, or Remedy for incident, problem, and change management.
Experienced in SAP C4C functional support combined with ECC integration, capable of handling complex troubleshooting and ensuring system stability under SLA constraints.
Skilled in handling end-to-end SAP C4C business configuration, enhancements, and testing in an enterprise AMS support environment.
Familiarity with middleware integrations (SAP CPI/PI/PO), functional documentation, and coordination with technical teams for PDI/SDK development.