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Strong Tata brand and Mumbai location but specialized CPaaS/voice+GenAI skills limit candidate pool.
Role requires telecom CPaaS and contact-center expertise, limiting cross-industry transferability.
Mandatory 10+ years, engineering degree, and niche CPaaS/CCaaS plus AI experience create strict filters.
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Lead design, deployment, and scaling of AI-powered communication and contact center solutions specifically for SMB customers.
Manage CPaaS (SMS, Voice, WhatsApp, Email, APIs) and CCaaS including cloud contact centers, omnichannel engagement, voice solutions like IVR, hosted PBX, SIP trunking, and VoIP ensuring scalability, quality, and cost efficiency.
Drive automation-led customer engagement using Generative AI and Autonomous AI agents to improve customer queries resolution and operational efficiency.
Engineering graduate degree mandatory.
10+ years total work experience with at least 4-5 years specifically in designing and developing AI-based voice and communication solutions.
Strong experience with CPaaS and CCaaS platforms; deep familiarity with APIs, microservices, and system integrations.
Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
Experienced in AI-driven communication ecosystems leveraging Generative AI and Agentic AI to enhance customer engagement and automation.
Strong background in end-to-end solution lifecycle management from design through deployment to optimization in telecom and digital communication domains.
Skilled in working closely with cross-functional teams (Product, Engineering, Business) to integrate solutions with CRM systems and enterprise APIs enabling scalable and reliable voice and digital interaction platforms.