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Metro HR SSC executive, generalist title and shared-service model increase candidate competition.
HR operations are transferable, but SSC and Workday experience plus language needs add moderate specialization.
Desired skills like Workday, SSC experience, and regional languages suggest moderate filtering without strict years.
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Support and advise employees and managers on HR tools and various People & Culture (P&C) processes such as Onboarding, Employee Lifecycle, Reporting, Learning & Development, Talent Management, and Query Management.
Contribute to the development, maintenance, and improvement of P&C Services using continuous improvement and LEAN methodologies under the guidance of Head of P&C Services and Center of Expertise.
Train and coach P&C Services team members, perform quality checks, handle employee queries, and collaborate with other HR units to ensure smooth, high-quality HR service delivery.
Experience in various HR processes including Onboarding, Employee Lifecycle, Reporting, Learning & Development, Talent Management, and Query Management.
Experience working in a Shared Service Center environment; experience with Workday or other HRIS is advantageous.
Proficiency in English and at least two Indian regional languages (preferably Tamil and Hindi); additional languages are a plus.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in HR service delivery within a Shared Service Center framework with operational focus on multiple HR process areas.
Comfortable working across different time zones/shifts, handling voice-based processes, and applying quality and process improvement techniques like LEAN.
Strong communicator with capabilities to train, coach, and collaborate across teams to maintain consistent, high service levels.