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Common HR executive role, metro location, and broad skills requirements increase candidate competition.
HR operations skills are industry-transferable but SSC, Workday and local language needs raise moderate industry specificity.
Moderate filters like SSC experience, Workday familiarity and multilingual requirement increase shortlisting selectivity.
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Contribute to development, maintenance, and improvement of HR P&C services including onboarding, employee lifecycle, reporting, L&D, talent management, and query management.
Train and support P&C Services team members and assist employees/managers in HR tool usage and process-related questions.
Perform quality checks, maintain knowledge bases, support process improvements, and report on process performance data.
Experience with HR processes in onboarding, employee lifecycle, reporting, learning & development, talent management, and query management.
Experience working in a Shared Service Center; voice-based process experience is a plus.
Strong language skills in English and at least two Indian regional languages (preferably Tamil and Hindi).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in HR Service delivery within Shared Service Center environments, particularly focused on process alignment and continuous improvement.
Comfortable working across different time zones/shifts and collaborating with multiple stakeholders (P&C colleagues, Center of Expertise, Unit HR).
Capable of training/coaching peers and handling data/reporting for HR process performance and quality assurance.