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Tier-1 brand, metro location, and a generalist customer-facing operations role increases candidate competition.
Supply-chain operational expertise and logistics knowledge require industry-relevant experience, limiting transferability moderately.
Domain-specific supply chain experience and stakeholder skills make screening moderately strict.
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Own end-to-end supply chain operations and serve as the single point of contact for assigned SCM customers, managing shipments, documentation, and delivery execution.
Manage customer relationships including communication, escalation resolution, and performance management against KPIs such as On-Time Delivery and operational accuracy.
Generate and analyze performance reports, collaborate cross-functionally for process improvements, and ensure financial and policy compliance including billing and cost control.
Strong understanding of end-to-end supply chain and logistics operations (Ocean, Air, Road, Warehousing, Customs).
Proficiency in data analysis and reporting tools such as Excel and Power BI.
Work Experience Required: Not explicitly mentioned in the JD.
Ability to manage multiple priorities and stakeholder communication effectively.
Experienced in managing customer-facing roles within supply chain or logistics environments, focused on operational execution and relationship management.
Skilled in analyzing logistics performance data to drive business reviews and continuous improvement.
Comfortable working in a dynamic, cross-functional global environment coordinating with multiple internal and external stakeholders.