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Tier-1 brand, mid-level generalist customer-success role in a metro city increases competition.
Role requires customer-success and logistics commercial knowledge, moderately limiting cross-industry transferability.
Explicit 5-8 years requirement plus mandated customer-success and commercial skills increases selection strictness.
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Develop and manage customer relationships to promote retention, loyalty, and achieve assigned business outcomes with Maersk solutions.
Support client managers and collaborate with sales and service center teams to drive customer adoption, usage, and business value while resolving challenges.
Manage contract renewals, tender handling, commercial activities, escalations, and support special projects and reporting within the customer success team.
Bachelor’s degree in business or related industry preferred.
5-8 years of experience in Sales Support or Customer Support with account management and commercial knowledge.
Proficiency in MS Office programs including Excel, Word, and Outlook.
Work Experience Required: 5-8 years in relevant Sales Support/Customer Support roles.
Experienced in high-volume account management with strong focus on customer retention and value realization.
Operationally skilled in contract management, commercial activities, and cross-functional collaboration.
Capable of supporting team escalations, managing multiple responsibilities including training and reporting, and driving functional transformation efforts.