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High applicant competition due to Maersk brand, generalist operations role, mid-level experience, and metro location.
High because logistics Control Tower experience is specialized and not easily transferable across industries.
High due to explicit 3-5 years requirement and mandatory Control Tower forwarding experience.
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Oversee centralized operations for Air, LCL, and FCL customers migrated under the Control Tower Program within GSC, ensuring end-to-end shipment visibility and proactive delay monitoring.
Drive continuous improvement through data analysis, root cause analysis, and developing sustainable solutions to enhance service performance and customer experience.
Implement automation and digital solutions including Power BI dashboards to improve data accuracy, reporting, and team productivity, and establish a Business Continuity Plan for sustainable operations.
3-5 years of experience in forwarding business, with hands-on Control Tower operational experience for Global Air/LCL customers.
Strong data analytics skills; experience with coding is an advantage.
Proficiency in Power BI and automation/reporting enhancement.
Excellent communication and strong stakeholder management skills.
Experienced in managing multi-modal freight operations within a centralized control tower environment, particularly for Air and LCL ocean freight.
Data-driven and analytical, capable of translating operational data into actionable insights and sustainable process improvements.
Able to coordinate cross-functional teams including business, project, product, and EDI teams to implement automation and enhance service delivery.