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Tier-1 brand, metro location, common operations title and mid-level generalist requirements amplify competition.
Requires logistics and global account expertise, reducing cross-industry transferability.
No explicit years but requires logistics/account management experience, so moderate shortlisting rigidity.
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Manage end-to-end logistics and supply chain operations for assigned global customer accounts, ensuring timely execution and high service quality.
Resolve operational issues and customer escalations by coordinating with cross-functional teams and performing root cause analysis to implement corrective actions.
Drive continuous process improvements through data analysis, performance reporting, and supporting automation and standardization initiatives.
Work Experience Required: Not explicitly mentioned in the JD
Experience in managing logistics operations and customer experience in a global context.
Strong capability in coordinating with multiple stakeholders including customers, carriers, and internal teams.
Ability to handle data analysis, compliance documentation, and support process improvement efforts.
Experienced in global logistics or integrated supply chain operations with accountability for end-to-end shipment execution and customer satisfaction.
Operationally focused, capable of handling escalations, performing root cause analysis, and driving process enhancements.
Comfortable working in a cross-functional, international environment with exposure to performance metrics and continuous improvement initiatives.