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Strong employer brand, metro location, mid-level generalist customer-facing role with high-volume processes increases competitive density.
Customer-facing quoting and Excel skills transfer across industries, though logistics rate-sheet knowledge adds specificity.
Explicit 2-year requirement plus mandatory CRM and advanced Excel skills create moderate shortlisting filters.
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Manage and grow a specific customer portfolio, ensuring strong relationships and achievement of business objectives.
Handle end-to-end customer interactions via email and chat, delivering accurate, high-volume transactional activities within SLAs and deadlines.
Maintain customer records, update CRM, and collaborate cross-functionally to resolve queries and drive process improvements.
Minimum 2 years of experience in email or chat support processes with professional written communication skills.
Prior experience in transaction-based operations with high-volume work and strict turnaround times.
Strong working knowledge of MS Excel, including formulas, Pivot Tables, VLOOKUP/XLOOKUP, and reporting.
Ability to work night shifts (6:30 PM – 3:30 AM IST).
Experience managing customer relationships with focus on sales and business growth in fast-paced environments.
Strong operational execution skills to handle high-volume transactional tasks with accuracy and adherence to SLAs.
Demonstrates ownership of customer accounts and proactive collaboration to improve processes and service delivery.