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Tier-1 brand, metro Chennai, generalist FinOps SME role, and broad requirements increase competition.
Transferable finance operations skills but sector-specific process knowledge increases sensitivity.
Moderate filters for finance operations expertise, stakeholder management, and cross-functional experience.
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Own end-to-end customer-facing Finance Operations activities, ensuring consistent delivery of service excellence and operational KPIs.
Serve as the primary point of contact managing customer relationships and resolving operational issues by collaborating with internal FinOps teams.
Drive process improvements and operational efficiency through continuous improvement initiatives and by analyzing operational metrics and customer feedback.
Experience in Finance Operations, Customer Experience, or Supply Chain (specific years not stated).
Proven stakeholder management and customer relationship management experience.
Strong understanding of Finance Operations processes and ability to manage customer interactions effectively.
Work Experience Required: Not explicitly mentioned in the JD
Experienced in managing cross-functional and global teams within Finance Operations or related domains.
Demonstrates ability to drive operational excellence and continuous process improvements in a customer-centric, fast-paced, matrixed organization.
Strong analytical mindset with proven experience in interpreting operational data to make informed decisions and improve customer satisfaction.