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Tier-1 brand, mid-level generalist role, metro location, and broad process skills increase applicant competition.
Strong logistics tender and contract domain expertise required reduces cross-industry transferability.
Explicit six-year requirement, domain experience mandates, and night-shift requirement tighten shortlisting.
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Lead and manage a team of 15 Tender Experts handling Quotes-to-Contracts and Contract Maintenance for both Short-Term and Long-Term customers.
Serve as the primary liaison between business areas, product teams, and Global Service Center (GSC) teams to drive process improvements, automation, and change management.
Oversee customer performance monitoring, sales enablement, invoice quality, and lead continuous improvement and transformation initiatives focusing on operational excellence and digital adoption.
Bachelor’s or Master’s degree from a recognized university.
Minimum 6 years of experience in Customer Service, Tender Management, Sales Operations, or Performance Management.
Willingness and ability to work permanent night shifts.
Strong analytical skills and advanced MS Excel proficiency.
Experienced leader with proven skills in coaching and managing high-performing teams in a global or cross-functional environment.
Demonstrates a continuous improvement mindset focused on process optimization and digital transformation.
Capable of handling pressure, making data-driven decisions, and ensuring delivery of quality outcomes within timelines.