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Mid-level generalist L1 support role at a known financial firm in Hyderabad increases competition.
Prefers financial SaaS/trading experience but core Windows, networking, and support skills are transferable.
Mandatory 7+ years experience, technical degree, and domain experience create strict filters.
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Provide frontline technical support for Charles River’s SaaS Operations clients to resolve issues and ensure service availability of 99.999%.
Coordinate with clients, internal teams, and vendors to troubleshoot, track, escalate, and resolve client-reported problems.
Maintain accurate documentation in support systems and provide periodic off-hours support.
Bachelor's degree in technical or analytical discipline (e.g., computer science, IT, engineering, science, economics, mathematics, statistics).
Minimum 7+ years total experience with 2-5 years in progressively responsible, relevant, preferably customer-facing roles.
Flexibility to work beyond regular business hours including periodic off-hours support.
Familiarity with Windows administration, networking, and databases preferred; exposure to electronic trading systems or FIX protocol desirable but not required.
Experienced in operating within a mission critical technical customer support environment handling SaaS or similar enterprise software.
Demonstrates strong organizational skills and the ability to manage multiple priorities simultaneously.
Capable of working independently with problem-solving aptitude and collaborating effectively with diverse internal and external stakeholders.