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Metro location, mid-level (5+ years), generic technical support title, broad skillset, and known employer increase competition.
Role requires embedded/Linux/real-time and cloud-edge experience, making cross-industry transferability limited.
Mandatory 5+ years plus specific embedded, Linux, container and Kubernetes skills make shortlisting strict.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including case triage, diagnostics, issue reproduction, and escalation.
Perform advanced troubleshooting, root cause analysis, workaround development, and documentation for complex customer environments across software integration layers.
Mentor support engineers, contribute to knowledge resources and process improvement, and escalate product or security issues per customer-defined procedures.
5+ years of relevant experience in technical support for embedded systems, Linux, real-time or cloud-edge platforms.
Strong troubleshooting and analytical skills with experience analyzing logs, configurations, and debugging tools in environments involving C/C++, Python, shell scripting, Git, Kubernetes, and containers.
Experience with case management, ITSM tools, escalation procedures, customer communication, and support workflows.
Work Experience Required: 5+ years
Experienced in product or escalation engineering, technical account support, or embedded software/platform support.
Familiar with regulated customer environments requiring compliance, security, certification, or data-sovereignty considerations.
Comfortable supporting complex lab, integration, platform, and certification environments, focusing on technical investigation without making architectural or compliance decisions.