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Metro Bangalore location and known enterprise brand increase competition, but niche embedded/cloud-edge specialization reduces applicant density.
Role requires embedded, kernel, and safety-critical experience, making cross-industry transfers difficult.
Explicit 8+ years and mandatory embedded/Linux/DevOps skills create stringent, high-filter hiring criteria.
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Serve as a technical interface supporting software-product engineering engagements by performing issue triage, diagnostic coordination, and case lifecycle management.
Handle technical case intake, validation, reproduction, and resolution planning within customer-defined support systems and workflows.
Collaborate with multiple teams including Level 1/2 support, product engineering, DevOps, and platform teams to support escalation and contribute to knowledge base and process improvements.
8+ years of experience in troubleshooting software-product support, embedded systems, Linux platforms, real-time systems, or cloud-edge software environments.
Hands-on skills with logs, configurations, system diagnostics, reproduction scenarios, and technical case documentation.
Familiarity with Git, Kubernetes, container orchestration, DevOps tooling, ITSM or case-management tools, and customer-defined support workflows.
Strong written and verbal communication skills; Work Experience Required: 8+ years.
Experience in customer-facing product technical services with a focus on triage, diagnostic support, and escalation management.
Background in embedded software, real-time OS, Linux kernel, device drivers, or regulated/safety-critical software domains such as automotive, aerospace, or telecom.
Proficient with C/C++, Python, shell scripting, debugging tools, networking, and software development lifecycle practices.