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Tier-1 brand and remote role increase applicant competition despite telco specialization.
Telco domain expertise and project management focus limit cross-industry transferability.
Requires 8+ years and mandatory telecom/customer-success experience, raising filter strictness.
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Serve as single point of contact for post-sales activities and customer success management for telecommunications clients.
Lead cross-functional and matrixed teams to deliver customer outcomes measured by satisfaction, renewals, and incremental sales.
Manage project risks, program governance, customer escalations, and migration plans from partner solutions to Red Hat platforms.
Minimum 5+ years experience in telecommunications industry.
8+ years experience in customer relationship or project management including risk and issue mitigation.
Bachelor's degree in Engineering/Technology or related field, or equivalent; relevant certifications (e.g. CCNP, JCNP) preferred.
Experience with complex telecom networking, NFV/SDN, mobile (5G, 4G, 3G, 2G), and fixed networks.
Experienced in leading diverse, cross-disciplinary teams including engineering, product, and support functions in a matrixed environment.
Demonstrates strong program management and operational governance capabilities focused on efficiency, service quality, and compliance.
Has deep understanding of telecom technologies and open source software with a strategic focus on subscription business models and customer lifecycle management.