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Known consultancy, metro location, and broad L&D requirements yield moderate competition.
Requires healthcare RCM experience and training leadership, making industry-specific fit critical.
Explicit 10–12 years RCM, leadership, LMS and digital/AI mandates enforce strict shortlisting.
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Own end-to-end design, deployment, and scaling of digital learning solutions for RCM business training across Provider verticals.
Manage and mentor a team of RCM trainers, oversee training strategy aligned with business metrics (quality, productivity, SLA), and drive training compliance and audit readiness.
Implement AI-powered learning tools, simulation-based learning, and maintain dashboards to measure training effectiveness and business impact.
10-12 years of Revenue Cycle Management (RCM) experience with at least 4 years in training leadership roles.
2-3 years of experience leading digital or AI-based learning transformation initiatives, including LMS/LXP deployment and simulation-based or virtual training.
Bachelor's or Master's degree in Business, Healthcare, or Learning & Development.
Proficiency in at least two of the following tools: Articulate 360, Adobe Captivate, Rise, Camtasia, Vyond.
Experienced leader in RCM training with proven ability to integrate AI and automation into learning frameworks for operational impact.
Skilled at managing cross-functional teams and collaborating with operations SMEs to align training with business metrics and client SLAs.
Data-driven approach to training measurement and continuous improvement using established ROI and evaluation methodologies.