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Global BPO brand, common sales title, and broad account-management requirements increase applicant competition.
Skills are broadly transferable across industries for account management and sales roles.
No explicit years or certifications, but sales targets and required practical experience moderately filter candidates.
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Develop and execute medium to long-term sales plans to grow and diversify relationships with a defined portfolio of existing clients.
Identify and manage cross-sell, up-sell, and repeat sales opportunities within assigned accounts to meet sales targets.
Resolve client issues and ensure delivery of high-quality customer service while monitoring client retention, business opportunities, and market trends.
Experience Requirement: Previous practical experience or specialized schooling in account management or related sales roles is likely required (exact duration not explicitly mentioned).
Mandatory Skills: Ability to develop sales strategies, manage client relationships, and achieve sales targets.
Work Environment: May involve face-to-face selling, including managing interactions directly or through channel partners.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in strategic account management with emphasis on medium to long-term client relationship development and retention.
Capable of independently managing client portfolios with full ownership of sales planning, problem resolution, and customer satisfaction.
Comfortable working in environments where delivering on time, cost, and quality commitments is critical, and adapting proactively to changing requirements.