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Tier-1 brand, metro location, generalist early-mid role with common skills, hence high competition.
Scheduling and field-service coordination skills are moderately transferable, with some healthcare service-specific knowledge.
Explicit 1–3 years requirement but no niche certifications, so moderate shortlisting strictness.
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Create and manage medium to long term planning and schedules for all operational service resources.
Communicate, review, and optimize service workforce shifts, customer maintenance plans, and service orders including subcontractor activities.
Handle exception management and balance conflicting demands between business obligations, resource availability, and customer demand.
Bachelor’s degree in any stream.
1 to 3 years of customer support or client service representative experience required.
Proficiency in English and working proficiency in Hindi for communication with stakeholders and teams.
Good communication skills in writing and reading; ability to multitask and prioritize effectively.
Experience working in customer support or service delivery environments with operational planning responsibilities.
Capable of coordinating cross-functional teams and managing multiple schedules and exceptions effectively.
Comfortable working in a bilingual environment requiring proficiency in English and Hindi.