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Popular mid-level CSM role in Bangalore with broad skills and enterprise SaaS focus increases competition.
Strong bias toward marketing measurement, paid-media, and martech/adtech experience limits cross-industry transferability.
Explicit 3–8 year requirement plus marketing-measurement and enterprise SaaS experience creates strict screening filters.
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Manage a portfolio of Lifesight customers focusing on onboarding, adoption, renewals, risk management, and account growth.
Develop and execute marketing measurement strategies including experiment planning, result interpretation, and business recommendations.
Coordinate cross-functionally to ensure customer delivery, and drive customer engagement and platform usage to achieve measurable business value.
3-8 years in Customer Success, Client Services, Marketing Analytics, or related roles with enterprise or mid-market SaaS/analytics clients.
Working knowledge of marketing measurement methods such as Marketing Mix Modeling, incrementality testing, attribution, and campaign analytics.
Experience managing multiple customers and stakeholders, conducting executive reviews and presenting analytical findings.
Strong written and verbal communication skills in English.
Proven ability to translate complex analytical data into clear, actionable business insights for diverse stakeholders including marketing and executive teams.
Experience operating in fast-paced, evolving environments with coordination across Product, Data Science, Engineering, and Marketing teams.
Commercially aware with demonstrated success in customer retention, renewals, account expansion, and risk mitigation strategies.