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Tier-1 brand, metro location, mid-level SRE title and broad skillset increase applicant competition.
Core SRE skills are transferable but Power Platform/Copilot specificity raises industry fit sensitivity to medium.
Explicit 3–5 years plus many mandatory platform and tool requirements make shortlisting highly strict.
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Support end-to-end application operations delivery for Power Platform and Copilot Studio Services including incident management, change implementation, and technical issue resolution.
Coordinate with multiple internal teams and vendors to ensure smooth onboarding, service reviews, compliance, and maintenance of operational procedures.
Contribute to continuous improvement initiatives by performing trend analysis, managing vendor relationships, and supporting project transitions to operations.
Bachelor's degree or equivalent qualification.
3-5 years of relevant experience in production support for Power Platform and Copilot Studio services environments.
Hands-on experience with Power Apps, Power Automate, Copilot Studio, C#, .NET Core, Azure Functions, Dataverse/Dynamics data modelling, PowerShell, and API integration (REST/SOAP).
Basic understanding of ITIL framework and ability to work with global stakeholders across teams, cultures, and time zones.
Experienced working in complex, multi-stakeholder IT operations environments involving cloud services and automation platforms.
Capable of managing incident coordination, technical change reviews, and operational compliance independently with strong analytical skills.
Comfortable collaborating with internal teams and external vendors to ensure service integrity and continuous service improvements.