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Strong Tier-1 brand and popular Customer Success strategic role increase applicant competition.
Requires enterprise SaaS transformation and CxO stakeholder experience, making industry transition moderately sensitive.
Explicit 8–12 years requirement and specific enterprise SaaS consulting experience create rigid candidate filters.
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Own end-to-end post-sales journey (implementation, adoption, value realization) for large enterprise accounts in India, accountable for KPIs like technical health, renewal, satisfaction, and expansion.
Develop and maintain executive-level relationships (CIO, CFO, CHRO) to connect customer goals to ServiceNow platform deliverables and measurable business outcomes.
Coordinate delivery across ServiceNow, GSIs, and SI partners to ensure seamless customer experience and support multi-track programs including organizational change efforts.
8-12 years experience in professional services or consulting, preferably in technology-enabled transformation (Digital/SaaS/Enterprise Software).
Experience working with or supporting CxO-level stakeholders and large Indian enterprise accounts involving multiple stakeholders.
Experience on large, multi-track programs (2-5 years), including organizational change management.
Experience leveraging AI in work processes, decision-making, or problem-solving.
Work Experience Required: 8-12 years in relevant field.
Experienced in managing complex, large Indian enterprise accounts with multiple senior stakeholders, capable of building and owning executive-level relationships.
Strong background in digital transformation design, implementation, and management with exposure to IT, HR, or GBS transformation.
Ability to work closely with Big 4 or large system integrators in delivery contexts and translate technical platform capabilities into business value language.