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Moderate employer brand, generalist System Engineer title and junior-mid level produce medium competition.
EDI support is domain-specific to supply-chain/B2B, while SQL and incident management skills are moderately transferable.
Explicit 1–3 years requirement, mandatory EDI/SQL skills and rotational 24/7 shift enforce high shortlisting strictness.
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Own the daily monitoring and support of EDI production operations, ensuring transaction failures are investigated and resolved within SLA.
Perform SQL queries for data validation, troubleshooting, and analysis of EDI-related issues.
Collaborate with development teams and customers to identify root causes, implement permanent fixes, and communicate incident resolutions.
Bachelor's degree required.
1 to 3 years of experience in a customer support role involving related technologies.
Capability to work in 24/7 rotational shifts.
Strong troubleshooting and SQL query skills for effective incident resolution and data analysis.
Experienced in handling production incidents with SLA adherence in EDI or related data exchange environments.
Skilled at performing root cause analysis to reduce recurring production issues.
Able to manage customer communication and maintain high-quality documentation effectively.