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Tier-1 brand, metro location, generalist mid-level devops role with broad skill requirements increases competition.
Cross-technology infrastructure and vendor-management skills transfer easily across industries.
Mandatory cross-technology managed services experience and ITIL/vendor expertise create stringent filtering.
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Own end-to-end management of complex cross-technology infrastructure incidents ensuring zero missed SLA adherence.
Proactively detect, resolve, and optimize client IT service quality across Cloud, Security, Networking, and Applications domains.
Mentor L2 teams and junior engineers; create knowledge articles and support automation initiatives to improve service operations.
Bachelor's degree or equivalent in IT/Computing or demonstrated equivalent work experience.
Extensive Managed Services experience with cross-technology infrastructure in Cloud, Security, Networking, and Applications.
Strong understanding and practical experience with ITIL processes.
On-site work requirement at client or company location.
Experienced in handling high-complexity tickets and coordinating with vendors and third parties effectively.
Operationally focused on proactive incident resolution, automation, and continuous service improvement.
Skilled in coaching and developing junior team members within managed services environments.