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Metro-based, mid-level operations lead role with generalist requirements increases applicant density.
Fintech customer-ops and payments knowledge increase domain bias, but skills are transferable across industries.
Moderate filters: CRM/ticketing experience, Excel skills, and leadership experience required.
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Lead and develop a small team of Operations Support Executives to deliver high-quality customer service and operational support.
Own and manage digital customer queries end-to-end via email and live chat, including payment adjustments and operational changes with high accuracy.
Identify and implement process improvements to increase efficiency, automate tasks, and enhance merchant experience while ensuring smooth internal workflows.
Experience in customer experience or customer-facing operational role, ideally within financial services or fintech.
Some team leadership or mentoring experience, or strong desire to move into leadership role.
Proficiency in Excel and experience with Salesforce or similar CRM/operations systems, plus ticket management systems like Zendesk.
Work Experience Required: Not explicitly mentioned in the JD.
Candidate with operational and team leadership experience in fintech or financial services domain with customer-facing focus.
Organized, able to prioritize multiple tasks in a fast-paced environment with strong attention to detail and proactive problem-solving.
Comfortable collaborating across internal teams and driving continuous improvement through data-driven insights and process innovation.