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Strong Tier-1 brand, metro role, and broad strategic CSM requirements amplify candidate competition.
Requires enterprise SaaS and CxO-facing consulting skills, limiting cross-industry transferability.
Multiple mandatory filters: 8–12 years, professional services experience, CxO exposure, and delivery/GSI experience.
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Own post-sales outcomes across the full customer lifecycle (implementation, adoption, value realization) in large enterprise accounts in India.
Build and maintain trusted executive relationships with CxO-level stakeholders to drive renewals, expansion, and measurable business value.
Coordinate delivery and governance across ServiceNow, GSIs, and SI partners to ensure seamless customer experience and track KPIs including technical health and satisfaction.
8–12 years in professional services or consulting, ideally with technology-enabled transformation experience (Digital/SaaS/Enterprise Software).
Experience working with or supporting CxO-level stakeholders, ideally with direct relationship ownership.
Exposure to large Indian enterprise accounts and experience in large, multi-track programs including organizational change management (2–5 years).
Experience leveraging AI tools in workflow automation, decision-making, or data insights; prior ServiceNow platform exposure is a strong plus but not mandatory.
Strategic operator capable of engaging and building trust with senior executives (CIO, CFO, CHRO) to align customer goals with platform capabilities.
Comfortable managing complex delivery partnerships involving integrators and advisory services in a technology transformation context.
Experienced in digital transformation within IT, HR, or GBS domains with a consultative approach integrating AI-driven insights and automation.