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Tier-1 brand, metro location, and mid-level logistics experience create high candidate competition.
Role requires domain-specific last-mile logistics and frontline management, limiting cross-industry transferability.
Explicit 5–7 years in e-commerce logistics plus frontline people leadership increases screening strictness.
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Define and execute strategy to scale the Latent Last Mile delivery network nationally.
Own service quality and cost metrics for last-mile operations, driving continuous improvements.
Lead and manage a team of cluster managers and team leads, including setting vision, performance management, and culture.
Graduate or postgraduate degree in any discipline.
5–7 years of experience in e-commerce logistics or hyperlocal delivery.
Proven experience in process design and operations implementation in logistics or supply chain.
Experience managing frontline/blue-collar workforce such as delivery executives.
Experienced in leading large, diverse frontline workforces across multiple geographies with varying contexts.
Skilled in data-led process improvements and cross-functional collaboration (tech, supply, finance, city ops).
Strong structured problem-solving skills and ability to establish processes in ambiguous environments with end-to-end ownership.