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Generalist key-accounts role, metro location, and broad fintech skillset increase applicant density.
Payments and compliance specifics require sector familiarity, moderately limiting cross-industry transferability.
No explicit years or certifications but fintech payments experience likely evaluated, so moderate filtering.
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Serve as the primary contact managing key merchant relationships, ensuring high satisfaction and resolving escalations.
Coordinate merchant onboarding, guiding through API integration, compliance, and documentation processes.
Monitor merchant transaction performance, revenue, and identify opportunities for upselling and cross-selling various payment products.
Experience Required: Not explicitly mentioned in the JD.
Familiarity with payment gateway operations, transaction monitoring, and merchant onboarding processes.
Understanding of compliance standards including KYC, PCI-DSS, RBI regulations.
Capability to analyze performance reports and operate dashboards such as MARS.
Experienced in managing key accounts within fintech or payment gateway environments with a focus on merchant relationships.
Strong operational focus on integration support combined with revenue growth and risk management.
Comfortable collaborating with cross-functional teams including tech, compliance, risk, and banking operations to drive merchant success and product improvements.