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Popular account-management role at a recognizable BPO in a metro market increases applicant density.
Account management skills are broadly transferable across industries.
No explicit years, certifications, or niche skills indicated, so screening likely flexible.
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Develop and execute medium to long-term sales plans and strategies for existing client accounts to protect, grow, and diversify relationships.
Identify and manage interactions with assigned customers to uncover cross-selling, up-selling, and repeat sales opportunities.
Resolve customer issues ensuring high-quality service, and report on customer retention, business opportunities, and market trends.
Experience Required: Not explicitly mentioned in the JD.
Ability to manage multiple existing client accounts with a focus on strategic sales planning.
Compensation tied to achievement of sales targets indicating performance-driven role.
Specialized schooling or previous practical experience likely required (not explicitly defined).
Experienced in account management or key account sales, with a focus on medium to long-term client relationship management.
Capable of face-to-face selling and managing interactions with diverse clients across multiple business lines.
Strategic mindset with ability to analyze market trends and develop client retention and growth strategies.