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Metro location and common product title increase applicant density, despite specialized ITSM focus.
High due to ITSM domain specialization and enterprise SaaS product expertise required.
Explicit 9+ years requirement plus domain-specific SaaS and ITSM experience makes filters stringent.
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Define and execute long-term product vision and multi-year strategy for IT Service Management (ITSM) capabilities, integrating market research, user data, and emerging technologies.
Lead end-to-end product lifecycle management including requirements definition, roadmap prioritization, and feature rollout for ITSM workflows and AI-driven automation.
Drive cross-functional alignment and collaboration across Design, Engineering, Marketing, Sales, and Leadership to achieve revenue, adoption, and customer retention goals.
Bachelor’s degree in Computer Science, IT, Engineering, or related technical discipline (or equivalent practical experience).
9+ years of SaaS product management experience, with progressive ownership of complex enterprise software products.
5+ years experience in B2B SaaS industry with fast-scaling iterative execution cycles.
3+ years managing products for IT or developer teams, specifically in ITSM, ITOM, Service Desk, or workflow automation platforms.
Strong expertise in ITSM domain including Incident, Problem, Change, Asset Management, and AI-assisted Service Desk automation.
Proven ability to manage complex, technical SaaS products in fast-paced environments balancing short-term delivery with long-term platform health.
Experienced in influencing and aligning distributed cross-functional teams without direct authority through clear communication and data-driven decision making.