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Tier-1 employer, common Business Analyst title, and metro location increase applicant competition.
Healthcare domain expertise and Dynamics 365 specialization limit cross-industry transferability.
Explicit years, mandatory Dynamics 365 hands-on experience and healthcare compliance requirements make shortlisting strict.
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Own the end-to-end business analysis and requirement gathering for Microsoft Dynamics 365 CRM Customer Service workspace in a healthcare context.
Act as a key liaison between onsite and offshore teams to ensure alignment and successful Dynamics 365 CRM implementation in an Agile environment.
Drive user story creation, backlog management, facilitate UAT, and support change management ensuring compliance with healthcare industry standards such as HIPAA, HL7, or FHIR.
3-7 years of total experience as a Business Analyst, including 3-5 years hands-on with Microsoft Dynamics 365 (Customer Engagement and related modules).
Proven experience working in Agile teams and environments.
Bachelor’s degree in business, Information Systems, Healthcare Administration, or related field.
Solid understanding of healthcare workflows, data standards, and compliance requirements.
Experienced in bridging technical and business teams specifically within healthcare technology projects using Dynamics 365 CRM.
Comfortable operating in fast-paced Agile environments with strong experience in stakeholder and cross-functional team collaboration.
Ability to manage product backlogs, write user stories, and conduct gap analyses to optimize healthcare CRM solutions.