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Tier-1 brand and metro location increase competition, but niche Dynamics CRM and healthcare focus limit applicant pool.
Requires Dynamics 365 CRM expertise and healthcare compliance, reducing cross-industry transferability.
Explicit seniority, mandatory Dynamics 365 hands-on experience, and healthcare compliance requirements make filters strict.
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Serve as a key liaison between onsite Business Analyst, customer stakeholders, and offshore teams to gather, analyze, and document detailed business and functional requirements for Microsoft Dynamics 365 CRM implementations.
Drive Dynamics 365 Customer Service workspace demonstrations for Product Owners and participate actively in Agile ceremonies to ensure delivery alignment and continuous improvement.
Facilitate User Acceptance Testing (UAT), create training materials, and support change management while ensuring compliance with healthcare regulations (e.g., HIPAA, HL7, FHIR).
3-7 years overall experience as a Business Analyst, with 3-5 years hands-on experience in Microsoft Dynamics 365 CRM (Customer Engagement modules).
Experience working in Agile teams and environments.
Bachelor's degree in Business, Information Systems, Healthcare Administration, or related field.
Understanding of healthcare workflows, data standards, and compliance requirements is mandatory.
Experienced in bridging healthcare business needs and technical solutions using Dynamics 365 CRM within fast-paced Agile settings.
Capable of collaborating across cross-functional teams including developers, testers, architects, and SMEs to deliver compliant solutions aligned with healthcare industry standards.
Skilled in using Agile management tools (Azure DevOps, JIRA), documenting clear user stories, acceptance criteria, and driving UAT and change management processes.