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Metro location and known global brand attract applicants, while niche D365 automation experience narrows the pool.
Strong dependency on Dynamics 365 CE, ERP and automation tool expertise makes background fit highly specific.
Explicit 10+ years, 8+ automation years, ERP/D365 requirements and tool mandates create strict shortlisting filters.
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Define and implement QA strategy for Dynamics 365 Customer Engagement (CE) applications across modules like Sales, Customer Service, Field Service, and Project Operations.
Lead automation initiatives developing and maintaining automation frameworks using Leapwork, Playwright, Selenium, and RestAssured with CI/CD integration for large-scale test execution.
Manage test planning, execution, performance oversight, defect triage, and reporting to ensure high-quality CRM releases and monitor KPIs like defect density, test coverage, and automation ROI.
10-12+ years of QA experience with at least 8+ years focused on automation in ERP environments.
Strong expertise in automation tools: Leapwork, Playwright, Selenium WebDriver, RestAssured; programming in Java, JavaScript/TypeScript, Python.
Experience with Dynamics 365 CE modules including Sales, Customer Service, Field Service, and Project Operations.
Familiarity with CI/CD tools: Azure DevOps pipelines, GitHub; and ability to manage automated test execution and release validation.
Has hands-on experience designing and optimizing automation frameworks for Dynamics 365 CE with proven ability to handle multi-module CRM testing.
Demonstrates capability in coordinating cross-functional teams and managing end-to-end QA lifecycle in enterprise-scale CRM cloud ecosystems.
Skilled in integrating performance testing into automation pipelines and reporting actionable quality metrics to stakeholders for continuous improvement.