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Tier-1 brand, metro location, and mid-level generalist role drive high applicant competition.
Skills transferable across engineering organizations but require domain-specific tooling and processes.
Explicit 1–3 years and specific tooling/API experience create moderate shortlisting filters.
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Coordinate and manage end-to-end engineering tool support requests across platforms like Jira, Confluence, GitHub, and CI/CD systems ensuring SLA adherence.
Drive process adherence, optimization, and automation initiatives to improve engineering tool workflows and operational excellence.
Support access management lifecycle including provisioning, reviews, and compliance to governance and audit requirements.
Bachelor’s degree or equivalent in IT, Engineering, or related field.
1-3+ years experience in engineering tools support, service desk, or operations roles.
Experience managing ticket workflows and stakeholder communication independently.
Familiarity with engineering tools (Jira, Confluence, GitHub) and automation/integration using REST APIs and JSON.
Experienced in handling engineering productivity tools with a focus on operational support and process standardization.
Capable of collaborating across engineering, IT, and security teams to implement automation and drive continuous improvement.
Comfortable working onsite from HPE office and managing compliance and governance in tool access management.