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Metro location and generalist service title increase competition, but niche Kinaxis/AMS requirements moderate applicant density.
High because Kinaxis RapidResponse expertise and regulated industry experience are mandatory and industry-specific.
High due to explicit 10+ years, mandatory Kinaxis certification, ITIL requirement, and AMS model experience.
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Lead global ITIL-based service delivery operations for Kinaxis RapidResponse / Maestro planning applications, ensuring SLA and KPI compliance across regions and time zones.
Own vendor and AMS partner management including contracts, performance reviews, cost control, and service budgets with focus on continuous improvement and cost optimization.
Collaborate with business and IT leaders to align planning service delivery with supply chain priorities, providing regular performance reporting and managing integrations with multiple ERP systems.
Bachelor's degree in Business Administration, Information Technology, or related field.
10+ years IT experience with at least 5 years in a Service Delivery Manager role.
Mandatory experience with AMS provider-based support model and global service delivery operations.
Kinaxis Maestro Administrator certification highly preferred; ITIL certification mandatory.
Experienced in managing complex global service delivery for Kinaxis RapidResponse / Maestro within regulated industries (life sciences or medical devices preferred).
Strong expertise in ITIL v4 based service management and AMS SLA-driven operations with demonstrated vendor and contract management skills.
Comfortable leading multi-vendor, distributed teams and aligning IT services with business supply chain planning needs in a global enterprise environment.