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Tier-1 employer, metro location, and a generalist delivery role increase applicant density.
Medium because IT service delivery skills are transferable but require SLA/process experience.
Moderate due to managerial responsibilities and expected domain experience without explicit years.
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Manage application support and maintenance operations ensuring customer satisfaction and adherence to agreed SLAs.
Coordinate with onsite track leads and engage directly with customers to ensure smooth service delivery.
Control cost of service delivery within budget and manage risks with appropriate escalation to senior management.
Work Experience Required: Not explicitly mentioned in the JD
Experience in managing application support and maintenance operations.
Proven ability to manage service delivery processes, including process effectiveness and continual service improvement.
Location: Noida, Uttar Pradesh (implied onsite coordination).
Experienced in leading and coaching support teams to meet operational goals.
Comfortable managing multiple stakeholders including customers and senior management.
Strong operational focus on cost management, risk mitigation, and SLA adherence.