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Strong employer brand and general product role balanced by niche ServiceNow and AI specialization.
High: role requires deep ServiceNow, HRSD/ITSM, and enterprise integration experience, limiting cross-industry transferability.
High: requires 8+ years, explicit ServiceNow and AI product experience and enterprise platform ownership.
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Own the vision, strategy, and roadmap for the ServiceNow platform including HRSD, Service Catalog, ITSM, and Platform & Integrations for a mission-critical enterprise ecosystem.
Drive integration of AI-powered capabilities such as Now Assist, generative AI, virtual agents, and intelligent workflows for global user adoption.
Lead cross-functional teams and mentor PMs while managing delivery, platform governance, and stakeholder alignment across divisions.
Minimum 8 years of product management experience with significant hands-on ServiceNow product ownership.
Deep functional knowledge of ServiceNow HRSD, Service Catalog, and ITSM modules and platform integrations including IntegrationHub and APIs.
Proven experience with Agentic or Generative AI technologies applied within enterprise systems.
Bachelor's or Master's degree in Business, Computer Science, Engineering, or related field.
Experience leading enterprise-wide product strategy with autonomy and accountability for a flagship platform.
Demonstrated ability to integrate AI-driven technology into service delivery to enhance automation and user experience.
Strong cross-functional leadership involving engineering, architecture, HR, IT, and business process stakeholders at senior levels.