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Mid-level .NET backend role, metro location, common title, and broad skillset increase applicant competition.
Core .NET and SQL support skills are broadly transferable, though procurement domain preference adds moderate specificity.
Explicit 4-year L3/L4 requirement and mandatory C#/.NET and SQL skills impose moderate filtering.
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Manage 1 to 5 customer accounts as the technical liaison for Ivalua SaaS procurement applications, ensuring customer satisfaction through expert support and regular meetings.
Own application maintenance including troubleshooting code and SQL issues, prioritizing customer requests, and supporting upgrades and performance tuning.
Collaborate with project engineers and customers on change requests, training, and feedback to R&D for solution improvements.
Minimum 4 years experience in L3/L4 software product technical support process.
Experience as a developer with object-oriented language, ideally C#, through projects, internships, or work-study.
Mastery of SQL including writing and query optimization; experience working on AI Claude Code.
Preferred University degree in BE/BTech or Masters in Computer Engineering, Computer Science or related field.
Experienced in technical support with some customer management exposure, comfortable managing multiple customer relationships.
Strong expertise in C# .NET and SQL frameworks aligned with SaaS application troubleshooting and upgrades.
Capable of prioritizing and managing support workflows in an international, multicultural environment with regular customer interaction.