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Large services brand plus common application-support role and unspecified seniority increase applicant competition.
Skills are broadly transferable across industries, focusing on enterprise application operations.
Moderate due to listed certifications, ITIL and technical skill requirements without explicit years mandate.
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Monitor and maintain application performance and resolve technical issues or system errors.
Collaborate with developers for fixes, enhancements, testing, and deployment of applications or updates.
Ensure compliance with security and data protection policies while providing end-user training and documenting processes.
Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or Master's in Software Engineering.
Required skills include Agile Methodology, ITIL Framework, Microsoft Access VBA, Technical Support, Unix Shell Scripting, Process Automations, Release Management, and Robotic Process Automation.
Proficient in English (C2 level).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in application support with accountability for end-to-end troubleshooting, maintenance, and performance monitoring.
Familiar with IT service management practices and tools including ITIL and release management.
Comfortable working in a structured, office-based environment during day shifts in India.