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Strong Tier-1 brand and metro location increase competition despite seniority requirements.
Requires enterprise-scale managed services, SIAM and vendor governance, making industry experience highly important.
Explicit 12+ years, mandatory SDM/SIAM experience and CXO/vendor expectations indicate high selectivity.
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Lead enterprise-scale IT Managed Services delivery across multiple domains ensuring sustained service stability and performance.
Design and implement service delivery frameworks, governance models, and continuous service improvement programs to enhance service quality and efficiency.
Manage vendor governance, SLA/KPI management, and engage with CXO-level stakeholders to align service models with business and technology priorities.
12+ years total work experience, with 10+ years in leading enterprise-scale IT Managed Services.
Experience in Service Delivery Management and SIAM constructs managing multi-vendor ecosystems preferred (8+ years).
ITIL certification (Foundation or higher) preferred; Bachelor's degree in Computer Science, IT or related field preferred.
Location: Bangalore; Employment Type: Full Time, Permanent.
Experienced senior leader in large, complex, distributed service environments with a track record of delivering high availability and business continuity.
Skilled in bridging delivery, architecture, and business priorities to drive strategic service outcomes aligned with enterprise transformation.
Proficient in vendor governance, stakeholder management at CXO-level, and driving consulting-led large-scale managed services transformations.