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Mid-level generalist support role with metro location and broad skillset increases applicant competition.
APIs, auth, monitoring, and SQL skills transfer across SaaS roles, though AMS/LMS domain knowledge helps.
Explicit 4-5 years plus mandatory API, Datadog, SSO, and SQL skills enforce moderate filtering.
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Collaborate with multiple internal teams to troubleshoot and resolve platform, API integration, and authentication issues.
Lead technical diagnostics and resolution for complex data, identity, and AI-driven system issues using tools like GraphQL, SQL, FusionAuth, Datadog, and BI platforms.
Manage escalations from support teams, prioritize bugs, and document issues requiring product engineering attention ensuring seamless system integrations and communications.
4-5 years experience in technical customer support or engineering roles with API/integration support.
Proficiency with REST, JSON, XML, GraphQL, SQL, and tools such as FusionAuth, Datadog, and AI/BI platforms (Copilot/LLMs, Salesforce Einstein, SiSense).
Experience supporting third-party authentication, web services integrations, and troubleshooting technical logs.
Flexibility to work US shifts and eligibility to work in India without sponsorship.
Experienced in SaaS/cloud environments with exposure to AMS, LMS, CRM APIs, and cloud providers like AWS or Azure.
Comfortable executing root cause analysis on complex technical problems across software, infrastructure, and AI-enhanced systems.
Capable of working cross-functionally with engineering and client operations teams to deliver prompt, well-documented resolutions.