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Metro location and early-mid experience but Salesforce specialization and on-site expectation create moderate competition.
Salesforce CRM skills transfer easily across industries, yielding low background sensitivity.
Explicit Salesforce support experience, Jira and production SLAs make screening moderately strict.
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Manage end-to-end production support for Salesforce CRM, including ticket resolution, incident management, and defect tracking (80% focus).
Perform root cause analysis and coordinate fixes with development and technical teams to ensure timely issue resolution.
Conduct business analysis activities such as gathering requirements, creating Jira stories, testing coordination, and maintaining documentation (20% focus).
Over 2 years of experience in Salesforce/CRM support, incident management, and business analysis.
Proficiency with Salesforce CRM platform and Jira for ticket and defect management.
Experience troubleshooting application issues with ability to perform root cause analysis.
In-office work required at least 3 days per week; specific shift timings 2:00 PM - 10:30 PM India time.
Experienced in fast-paced production support environments with emphasis on Salesforce CRM applications.
Comfortable collaborating with cross-functional teams including business users, developers, and leadership for issue resolution.
Skilled in both technical troubleshooting and business analysis tasks including writing user stories and test cases.