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Senior, niche ServiceNow specialization reduces applicants despite strong Tier-1 brand.
Highly domain-specific ServiceNow and regulated financial services experience reduces transferability.
Explicit 10+ years and 5+ years ServiceNow requirement creates strict filtering.
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Lead end-to-end product management and strategic roadmap of the ServiceNow platform across multiple modules including ITSM, ITOM, IRM/GRC, SecOps, HRSD, CSM, and AI capabilities.
Own platform governance, delivery oversight, and federated stakeholder engagement ensuring operational efficiency, compliance, and cost optimization.
Drive AI/GenAI integration within ServiceNow, vendor performance management, financial oversight of platform TCO, and data governance for decision-making.
10+ years of experience in product management, ITSM/platform engineering, or enterprise platforms.
5+ years of deep ServiceNow platform experience across multiple modules.
Proven experience in large-scale ServiceNow implementations within financial services or regulated environments.
Strong understanding of ITIL/ITSM frameworks, enterprise architecture principles, and risk/compliance requirements (e.g., SOX, audit).
Experienced in managing federated product models and collaborating with cross-functional stakeholders in complex organizations.
Demonstrated capability in strategic thinking with execution focus, vendor negotiation, and platform standardization.
Familiarity with AI/ML or GenAI capabilities in ServiceNow or similar platforms and exposure to cloud and automation frameworks.