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Remote role and popular product title increase applicant density, with moderate company brand strength.
Highly specialized telecom, SIP/IVR and CCaaS product expertise limits cross-industry transferability.
Explicit 8+ years and deep telecom/CPaaS technical product experience required.
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Own strategy, execution, and architectural evolution of HighLevel's enterprise voice and contact center infrastructure including HardPhones, SIP, IVR, and Call Center platforms.
Build and scale a provider-agnostic, multi-CPaaS communications platform with sophisticated Automatic Call Distributor (ACD) features and call routing logic.
Lead lifecycle management of HardPhones (provisioning, firmware, inventory) and evolve IVR and Voice AI capabilities including conversational AI and call summarization.
8+ years Product Management experience covering communications, telecommunications, voice infrastructure, CPaaS, CCaaS, or enterprise platform products.
Deep knowledge of SIP, RTP, WebRTC, VoIP, IVR, enterprise telephony, and contact center ecosystems.
Proven experience building scalable communications infrastructure products incorporating ACD, intelligent routing, and Call Center features.
Experience with SIP endpoint management, HardPhone provisioning, multi-provider routing, telecom operators, and hardware vendors.
Experienced in defining and executing long-term platform strategy for large-scale, multi-tenant voice and contact center systems.
Strong cross-functional leadership skills working with Engineering, Infrastructure, Security, Operations, and Go-to-Market teams on complex telecom and voice platform products.
Analytical and data-driven decision maker focused on platform reliability, routing efficiency, user experience, and operational KPIs in telecommunications and CCaaS domains.