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Tier-1 brand, metro location, generalist L1 support role with broad skillset increases competition.
Networking operations skills are transferable across industries but remain domain-specific, giving moderate sensitivity.
Technical network and ITSM skills required without explicit years makes filtering moderately strict.
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Provide L1 managed services to maintain clients’ IT infrastructure availability and operational stability.
Proactively identify, investigate, and resolve technical incidents and problems according to approved procedures and knowledge articles.
Support service quality through ticket handling, monitoring infrastructure, executing maintenance tasks, and contributing to process improvements including automation opportunities.
Bachelor’s degree in information technology, computing, or equivalent experience.
Basic understanding of networking technologies including Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, Cisco routers, Cisco ACS, ISE, Meraki switches, and routing protocols like BGP, OSPF, EIGRP.
Experience Required: Not explicitly mentioned in the JD.
On-site work location requirement.
Disciplined and prompt in handling ITSM tickets using defined SOPs and knowledge articles to maximize incident resolution at L1.
Comfortable working in dynamic, client-facing environments requiring cross-cultural communication and resilience under pressure.
Capable of adapting to changing environments and supporting additional functions like disaster recovery tests and project work.