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Mid-level, generalist L2 support in a metro location with broad skill requirements increases applicant density.
Technical support skills are transferable across industries but regional language and field support needs limit portability.
Explicit 3+ years requirement plus essential Kannada for field support creates strict shortlisting filters.
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Provide advanced technical support by diagnosing and resolving complex hardware, software, and system issues for external and internal users.
Manage support tickets including logging, tracking, escalating, and resolving issues within Service Level Agreement targets.
Perform installs, moves, adds, changes (IMAC) and data backup/restore activities while developing knowledge of local and regional infrastructure for effective problem management.
Minimum 3+ years experience in application and infrastructure support.
Bachelor's degree in Computer Science or Information Technology.
Experience with ticketing systems for issue tracking and escalation.
Kannada communication skills essential for field-level support.
Experienced in government portals like Kaveri, Bhoomi, or e-Mojini is preferred.
Cisco certification and experience with network automation or scripting add competitive advantage.
Operationally focused on delivering customer success through timely issue resolution and collaboration with cross-functional teams.