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Tier-1 brand, mid-level generalist role, metro location, and broad skillset increase competition.
Infrastructure operations skills transfer across industries, though financial-services experience is preferred.
Explicit 6–10 years requirement and domain experience raise filters, but no strict certifications listed.
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Own incident handling and inquiries for Foundational Services applications, driving stability and managing environment cleanliness initiatives including End of Vendor Support (EOVS).
Lead application observability, telemetry, monitoring, and automation projects to enhance operational effectiveness and support process improvements.
Provide leadership in onboarding new applications, managing major incidents, continuity of business efforts, and coordinating with development, business, and infrastructure teams for change and release management.
6-10 years experience in infrastructure delivery roles (application hosting and/or end user services) with a track record in operational process improvement.
Bachelor's degree required; Master's degree preferred.
Experience in Financial Services or large complex/global environments preferred but not mandatory.
Strong skills in incident management, application monitoring, automation, and collaboration with cross-functional teams.
Experienced in infrastructure support within complex, large-scale, or global financial service environments.
Demonstrated ability to lead stability and automation initiatives, managing both technical operations and process improvements.
Skilled in operating with cross-disciplinary teams including application development, business analysts, and infrastructure to ensure effective application lifecycle support.